NEED TO KNOW
FREQUENTLY ASKED QUESTIONS.
Everything you need to know before ordering an UnderGround DSGN board.
THE BASICS
QUICK ANSWERS.
Still need help after checking these? Use the contact page and send us your question.
CONTACT USARE THE BOARDS MADE FOR RIDING?+
No. UnderGround DSGN boards are sold as decorative display pieces and wall art. They are not sold or rated as rideable skateboards.
WHAT SIZE ARE THE BOARDS?+
Our standard decorative decks use a full-size 31 × 8 inch format. Product details will state the dimensions where relevant.
HOW DOES A CUSTOM BOARD WORK?+
Download the artwork template, create your finished design across the full deck area, then upload the final PNG, JPG/JPEG or PDF along with any print notes. UnderGround DSGN prints your supplied artwork; we do not design the artwork for you.
HOW MUCH IS A CUSTOM BOARD?+
Custom decorative boards are £80 each, with shipping calculated separately at checkout.
HOW MUCH IS SHIPPING?+
Shipping is calculated from your delivery country and shown before payment, so you can see the full total before completing checkout.
WHEN WILL MY ORDER BE SENT?+
Processing time can vary depending on the order and whether it is a catalogue or custom board. Once your order is dispatched, you will receive a shipment email with tracking details when available.
CAN I RETURN A BOARD?+
Return eligibility depends on the type of order and its condition. Custom-made products are treated differently from standard catalogue products. Read the Returns & Refunds page before ordering.
WHAT FILES CAN I UPLOAD FOR A CUSTOM BOARD?+
PNG, JPG/JPEG and PDF files are accepted, up to 25 MB. For the sharpest print, use the highest-resolution version of your finished artwork.