KEEPING IT CLEAR.

STANDARD CATALOGUE BOARDS

If you change your mind about an eligible standard catalogue order, contact us as soon as possible. Returned items must be unused, undamaged and in their original condition. Do not send anything back until return instructions have been confirmed.

Where UK consumer law gives you a statutory right to cancel or return an online purchase, those rights still apply.

CUSTOM BOARDS

Custom boards are made using artwork supplied specifically for your order. Because they are personalised goods, change-of-mind cancellation and return rights may not apply once production has begun.

If there is a manufacturing fault, print defect, damage in transit, or the finished board does not match the artwork/order details we accepted, contact us and we will review it.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us promptly and include your order number plus clear photos of the board and packaging. Keep the packaging while the issue is being reviewed.

REFUNDS

Approved refunds are returned to the original payment method. The time it takes to appear after a refund is issued can depend on your bank or payment provider.

Original or return shipping costs may not be refundable unless required by law or the return is due to our error.

START A RETURN

Use the contact form and include your order number, what went wrong and any useful photographs. We will use that information to tell you the next step.